Town Clerk, Mr. Philip Kisia

The Council’s management structure has been transformed over time in terms of increased technical competence and institutional set up to sufficiently undertake service delivery and effective urban management. The notable successes and visible results enjoyed by the residents are attributed to this institutional transformation and increased internal cooperation.  The challenges of a rapidly growing city with a population of over 3.5 million people are profoundly enormous and complex. It requires a well inspired and intellectually endowed team to handle them.

The council is making efforts to improve on its human resource capacity within the existing financial limitations and policy regime concerning employment and staff training. However it has been possible to make some achievements in service delivery and management of the urban environment through staff motivation. As an organization that is not well endowed we ascribed to the principle belief that “there is no problem without a solution” for inspiration. This, in addition to our commitment to best practices, stakeholders’ involvement and productive organizational culture inspire our confidence to handle the challenges.

We thrive to remain a leader among other local authorities in evolving and applying innovative and progressive programs and strategies in urban management and service delivery that contribute to sustainable improvement of urban life and creative solutions to our urban problems. The council has embarked on ISO 9001:2000 Certification from July, 2007 as part of a key performance indicator and as an important move to further transform the organizations’ processes, procedures and systems to international standards.  This initiative will raise organizational capacity of the council to create a conducive environment for investment and development. 

 The City Council of Nairobi faces numerous challenges like rapid urban growth and development, limited financial capacity and infrastructure development that lag behind urban growth amongst others.  Nonetheless, the council has embraced public - private partnership approach to overcome some of these challenges. Already enhanced private sector participation is visible in our beautification and street lighting initiatives that will assist the Council in enhancing safety and security.  Local Authority Service Delivery Action Plan (L.A.S.D.A.P.) is one of the instruments applied by the council to enhance citizen participation in projects’ planning and implementation to address their needs.

For this council to attain its stated goals, it is imperative that participatory approaches to delivery of services and management of the urban environment are strengthened. Residents/stakeholders also need to honor their obligations promptly, by ensuring proper usage of facilities provided and embracing the principle of shared responsibility. With this kind of collaboration we are sure of turning Nairobi to a regional hub for commerce, transport, regional cooperation and economic development in line with vision 2030.