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City Council of Nairobi Service Charter |
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OBJECTIVES OF THE CHARTER The City Council of Nairobi charter enhances levels of public awareness on the core values, key result areas, provide information on the range of services that are offered, the set standards , client's expectations, avenues for remedy where services fall short of standards and a mechanism for continuous improvement in service delivery in persuit of client satisfaction and excellence in our operations.
[ +] Mandate
To provide and manage basic social and physical infrastructure to the residents of Nairobi. These services include basic education, housing, health, water and sewarage, refuse and garbage collection, planning and development control, urban public transport and fire services and fire brigade among others.
[ +] Vision
To be recognized as one of the most attractive cities in the world
[ +] Mission
To facilitate coordinated development and improved service delivery to stimulate economic activity, high quality of life and become one of the most attractive cities in the world.
[ +] Core Values
Values are an integral part of any organization's culture, which in turn creates a sense of identity, belonging, direction and purpose. In our quest for timely provision of quality services we shall be guided by the following core values as articulated in our strategic plan (2006 - 2010) - Act with integrity at all times i.e. honesty, uprightness
- Responsibility and Accountability
- Demonstrate professionalism
- Inclusiveness - embracing teamwork and partnerships
- Focus on client/stakeholder
[ +] Key Result Areas (KRAs)
Rationalize the legal framework - Change management, capacity building and responsive systems
- Resource mobilization and financial management
- Partnership with stakeholders and image mending
- Management of City's development
- Results based management for improved service delivery
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Service Charter 