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The Rapid Result Initiative (RRI) is a Kenyan government intervention to jump start major change efforts and enhance the implementation of long term programmed activities into a short term period of 100 days.
The main purpose is to build confidence in the local populace and the councils in their developmental activities which are geared towards the effective and efficient provision and delivery of goods and services.
It is towards this end that coaches are attached to the Council to provide coaching and mentoring for both the RRI teams and councils on the RRI projects.
RRI is part of a comprehensive action plan in a bid to improve service delivery and change the public perception of the council as non performing institution.
The Town Clerk himself has been in the forefront to improve service delivery to the public, this is evident through the beautification program, roads rehabilitation, street lighting, enhanced security services in the CBD just to mention but a few.
We agree not to argue our case because we believe that the poor perception can only be changed by improved service delivery and strict adherence to ethic in service delivery to our customers.
And that’s why the Public Service Transformation Department Office of the Prime Minister and the Ministry of Local Government resolved to embark on 100 days Rapid Results Initiatives in the Council with the ultimate objective of improving services to Kenyans.
In developing our RRI action plans, we have assumed that all past initiatives to improve service delivery have not worked and where they worked, they were not effective.
What the RRI teams have done, therefore, in summary, is as follows:-
Firstly, they have identified all those service delivery points that we render in the Council.
Secondly, they have re-examined the levels of service delivery and the problems and difficulties that public face in obtaining the services.
The Council has a Service Charter that shall harness all the service delivery points.
The service charter has named the service areas;
- Specified the expected standards,
- The time, quality and cost of the services.
- The service charter has also defined what is expected of the customer and the
- Redress mechanism for unsatisfied customers
Rapid Results Initiatives for the council departments call for, new approaches to service delivery and in attitude change.
The RRI must become a new way of conducting public business which must be sustained because wananchi have been accustomed to the set service standards that is being offered currently.
It is important to underscore that we have decentralized some of our services to the ward level in order to take services closer to people.
The mainstreaming of the shared core values as articulated in our Strategic Plan will guide all council staff in the delivery of services.
These include;
- Act with integrity at all times - truthfulness, uprightness, doing what is right whether being watched or not and whether it is beneficial to one or not. It was also agreed that integrity is not circumstantial and is to be demonstrated at all times.
- Responsibility and accountability - passion and commitment, responsiveness, deliver results.
- Demonstrate professionalism - doing what is right in accordance with one’s professional training and ethics, having foresight and recognize that decisions taken today will impact the future.
- Inclusiveness - embracing teamwork and partnerships, being open and respectful.
- Focus on the client/stakeholder - understanding and focusing on client/stakeholder needs and deliver the expected results.
Rapid Results Initiative (RRI) programme that is being reviewed will form a firm foundation and basis for future improvements in serviced delivery.
It important to reiterate, the mid term review by the Council teams is a clear demonstration of commitment and teamwork in rendering effective, quality and ethical services.
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Rapid Results Initiative 
