Service standards are important for or clients, potential clients, employees and
management of a City Council of Nairobi. They define what our clients can expect and remind he City Council management and employees its challenges and obligations.

The purpose of this charter is to outline the services that we render. It is aimed at enhancing the level of awareness on our role as a Council, give an insight on our core activities and values; our set standards of service; clients' expectations and avenues for redress where services fall short of the set standards. We have set our commitment to you, and welcome feedback and advice on how to improve our service